Privacy Policy

Effective Date: August 28, 2025
Website: https://radiantayurveda.com
Owner: Radiant Ayurveda

Radiant Ayurveda is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services.

1. Information We Collect

We collect personal and non-personal data to offer our services effectively and responsibly.

A. Information You Provide Directly

  • Contact Details: Name, phone number, email address, mailing address.

  • Health Information: Details shared during appointment bookings or consultations.

  • Booking Data: Date, time, and nature of your appointment.

  • Communications: Emails, chat messages, inquiries, and feedback.

B. Information Collected Automatically

  • Device Information: Browser type, IP address, device ID, operating system.

  • Usage Data: Pages visited, time spent, actions taken.

  • Cookies & Tracking: We use cookies to improve site functionality and user experience.

C. Information from Third Parties

  • If you connect with us via social platforms (e.g. Snapchat, Facebook, Instagram), we may receive limited public profile information based on your settings.

2. How We Use Your Information

We use your information to:

  • Provide, personalize, and improve our services.

  • Schedule and manage consultations and wellness services.

  • Respond to inquiries and customer service requests.

  • Send appointment reminders, health tips, or promotional messages (with your consent).

  • Analyze website traffic and usage trends.

  • Maintain security and comply with legal obligations.

3. Legal Basis for Processing

We process your data based on:

  • Consent: When you subscribe to newsletters or opt into communication.

  • Contractual Necessity: To fulfill service bookings or appointments.

  • Legal Obligation: For regulatory compliance (e.g. health record retention).

  • Legitimate Interest: For internal analytics and service improvement.

4. Sharing Your Information

We do not sell your personal information.

We may share data with:

  • Service Providers: Hosting, analytics, email, and scheduling platforms.

  • Healthcare Professionals: For consultations and medical record-keeping.

  • Legal or Government Authorities: Where legally required or to protect rights and safety.

  • Business Transfers: If we merge, sell, or transfer assets, user data may be part of the transaction.

5. Your Privacy Rights

You have the right to:

  • Access: Request a copy of the data we hold about you.

  • Correct: Request correction of inaccurate or incomplete data.

  • Delete: Ask us to delete your personal data (subject to legal retention).

  • Object or Restrict: Opt out of certain uses of your data, including marketing.

  • Withdraw Consent: At any time, where processing is based on consent.

  • Data Portability: Request your data in a structured, commonly used format.

To exercise your rights, contact:
📧 Email: info@radiantayurveda.com

6. Data Retention

We retain your personal data:

  • For as long as necessary to provide services or comply with legal obligations.

  • Consultation data may be retained up to 7 years for medical/legal compliance.

  • Analytics and cookie data are typically stored for up to 26 months (Google Analytics standard).

7. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:

  • SSL encryption

  • Access controls

  • Staff training on confidentiality

  • Secure servers and backups

However, no digital transmission or storage is 100% secure. We encourage you to take personal precautions when sharing sensitive information.

8. Children’s Privacy

Radiant Ayurveda does not knowingly collect personal data from individuals under the age of 16 without parental consent. If we learn we have collected such information, we will delete it promptly.

9. Cookies and Tracking Technologies

We use cookies to:

  • Improve website performance

  • Track usage for analytics (e.g., Google Analytics)

  • Remember user preferences

You can control cookies via your browser settings. Some features may not function properly without cookies enabled.

10. Third-Party Links

Our site may contain links to third-party websites (e.g., payment gateways, social media, health blogs). We are not responsible for their privacy practices. We encourage you to read their policies.

11. International Data Transfers

If you are accessing our site outside India, please be aware that your information may be transferred to and stored in India. By using our services, you consent to this transfer, storage, and processing.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in law, technology, or our practices. Updates will be posted on this page with a revised “Effective Date.” Continued use of our services indicates your agreement to the revised policy.

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